STORE POLICY
CUSTOMER CARE
Adventure Pets LTD range is extensive and is constantly being added to. The items online do not cover the entire range so don’t hesitate to call us and further information will be sent to you.
Prices
All prices shown on this website are in New Zealand dollars and include GST. Because we are based in New Zealand and have to convert your purchase to New Zealand dollars at the exchange rate on the day it is processed, the price advertised might not be the exactly same price charged to the credit card account due to exchange rate fluctuations.
Product Availability
Due to movement of stock not all items are always available. Adventure Pets Ltd endeavour to update the website with any out of stock items but occasionally orders are received before this time. You will be contacted as soon as possible with an approximate delivery date and to offer a refund if this delay is not acceptable.
Online Promotions
The Promoters decisions will be final. No correspondence concerning any decision made by the Promoters will be entered into. The Promoter reserves the right to amend, suspend or terminate any online promotion and terms and conditions at any time. Any questions relating to on promotions should be referred to The Promoters, c/- Adventure Pets Ltd.
Credit Card Purchasing
Purchasing online with your credit card is a very convenient way of shopping. Simply fill in your details and the purchase will be billed to your account. – We accept all major credit cards – VISA, MasterCard, Bankcard, Diners, American Express and Farmlands card. – The online payment system is completely secure – all of your credit card details are encrypted.
Gift Vouchers
Adventure Pets Ltd offer gift vouchers in all denominations – these can be purchased online or in person. If you have received a Adventures Pets Gift Voucher you can redeem it by buying a Adventures Pets product, either online or at our store.
Receipt
At the end of the online transaction you will be presented with a receipt number. You will also be sent an email confirming this receipt number and estimated delivery date as soon as your order has been finalised.
Offline Payment
If you prefer not to purchase online, that’s fine. Please phone us your details. Please ensure you provide a full description noting code and if relevant size and color and all contact and delivery information.
PRIVACY POLICY
Date of last revision September 2020
At Adventure Pets Ltd we are committed to protecting your privacy. We use the information gathered to enable your account and to enhance your online
experience. Please read on for more details about our privacy policy. Adventure Pets Ltd will not lend or sell its database of customer details or details about customers to a third party. Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! We respect the right of users to remain anonymous and not to knowingly disclose user identities unless directed by a court of law.
Does Adventure Pets Ltd disclose the information it collects to outside parties?
Adventure Pets Ltd does not sell, trade, or rent your personal information to others. Adventure Pets NZ Ltd may release customer information when we believe, in good faith, that such release is reasonably necessary to:
(i) Comply with law,
(ii) enforce or apply the terms of any of our user policy or
(iii) protect the rights, property or safety of Adventure Pets Ltd, our users, or others.
What information do we collect and how do we use it?
When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfil your order successfully. It also helps us in maintaining your account, keep you informed of service intervals and special offers.
How does Adventure Pets Ltd protect customer information?
When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, to
prevent unauthorised access. All of the sensitive customer data we collect is protected by several layers of encryption & security.
Credit Card Details
All credit card payments are processed securely through the Payment Gateway STRIP. Payment by credit card is the fastest way to receive your order as there is no clearance delay. Adventure Pets NZ Ltd does not store any credit card information on our servers.
What about Cookies?
“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use the Adventure Pets Ltd website.
Your Consent
By using our website, you consent to the collection and use of this information by Adventure Pets Ltd. If we change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
Disclaimer
All products sold and materials on this website is provided for your information and may not be construed as medical advice or instruction. No action or inaction should be taken based solely on the contents of these products or information; instead, customers should consult appropriate health professionals on any matter relating to their health and well-being.
The products and reading material provided here is and are believed to be accurate.
PAYMENT METHODS
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Credit / Debit Cards
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PAYPAL
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Offline Payments